Privacy Policy

SmartyPlants Privacy Policy

 


Last updated: 12/08/25


SmartyPlants (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our mobile app, website, products, and services (together, the “Services”).


By using our Services, you agree to the terms of this Privacy Policy.

 

 

 

1. Information We Collect

 


We collect the following types of information:


 

a. Information You Provide to Us

 

 

  • Account Information: Email address, name (optional), password.

  • Support Requests: Information you provide when contacting us for help (e.g., email, message content).

  • Feedback Forms: Optional information you submit in feedback or surveys.

 


 

b. Information Collected Automatically

 

 

  • Device Identifiers: Device ID, app instance ID, operating system, and version.

  • Usage Data: Pages/screens viewed, features used, in-app actions, timestamps.

  • Crash & Performance Data: Error logs, diagnostics, performance analytics.

 


 

c. Sensor Data

 

 

  • Plant Environment Readings: Soil moisture, temperature, light levels, and other data collected via SmartyPlants sensors.

 


 

d. Cookies & Tracking Technologies (Website)

 

 

  • Cookies, pixels, and similar technologies for website analytics and performance.

 

 

 

 

2. How We Use Your Information

 


We use the information we collect to:

 

  • Provide and improve our Services.

  • Create and manage your account.

  • Deliver personalised plant care recommendations.

  • Monitor and maintain app performance and security.

  • Respond to your support requests and feedback.

  • Conduct analytics to improve our products.

 


We do not sell your personal information to third parties.

 

 

 

3. How We Share Your Information

 


We may share your information in the following circumstances:

 

  • Service Providers: With trusted third-party vendors (e.g., cloud hosting, analytics, crash reporting) who process data on our behalf.

  • Legal Requirements: When required by law, regulation, or legal process.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

 


We do not share your information with advertisers or data brokers.

 

 

 

4. Data Retention

 


We keep your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

 

 

 

5. Your Privacy Choices

 


You can:

 

  • Access, update, or delete your account data by contacting us at contact@smartyplants.ai

  • Disable analytics or crash reporting (where available) in your app settings.

  • Opt out of marketing communications by clicking “unsubscribe” in our emails.

 

 

 

 

6. Children’s Privacy

 


Our Services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.

 

 

 

7. Security

 


We use reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure.

 

 

 

8. International Users

 


Your data may be stored and processed in countries outside your home country, including where privacy laws may be different.

 

 

 

9. Changes to This Policy

 


We may update this Privacy Policy from time to time. We will post the updated policy on our website with a new “Last updated” date.

 

 

 

10. Contact Us

 


If you have questions about this Privacy Policy or our data practices, contact us at:


SmartyPlants

Email: contact@smartyplants.ai

Website: www.smartyplants.ai